Effective Date: 1 Dec 2025 At Souk Attar, customer satisfaction is our top priority. Since attars and perfumes are personal-use, hygiene-sensitive products, we follow a strict but fair cancellation & refund policy.

🔹 Order Cancellation

Orders can be cancelled only before they are shipped. Once the order has been dispatched, cancellation is not allowed. To cancel an order, contact us immediately at: 📧 info@soukattar.com

🔹 Refund Policy

We offer refunds only under the following conditions: ✅ Eligible for Refund: Damaged product received Wrong product delivered ✅ Not Eligible for Refund: Open box products Used products Change of mind after opening the seal Fragrance mismatch (as scent preference is subjective) ⚠️ Important Rule (As You Requested): 👉 Once the box is opened, the product cannot be refunded under any condition. 🔹 Refund Process You must share: Unboxing video Clear images of the damaged/wrong product After verification, refund will be processed within 5–7 working days via original payment method.